Att uverse installation schedule

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How to configure U-Verse to work with a home router Will It Smash? Teen Titans Go! TV Knight Cartoon Network The Fungies! Elmer Fudd Paints Bugs Bunny! Full Clip Looney Also Hulu Cartoon Network Powerhouse Bumpers Collection Cartoon Network Guide to the Underworld Victor and Valentino Steven Universe - Frybo Clip 2 CN: Scrappy Loses It [] Cartoon Network June Next Bumpers Cartoon Network Sailboat Next Bumper It should not be hard to escalate through a ticket chain when it gets broken.

Supervisors should be armed with the tools to cut through support ticket and queuing protocols, when those protocols are counter-productive. Aside from losing an entire day, and a single incompetent support rep, things went well. I encounter those at least twice a year, including up to the present. If I wanted it to run over coax in my house, great.

If I wanted it to run on CAT5, they were ready for that too. Probably the biggest lasting letdown, is that the U-Verse Gateway which does the routing as well as being the modem has only I can say that I do see some minor artifacting on HD.

The pixelation happens at the same rate across the picture, then rasters up to full quality when things stand still. When things are still, they look perfect… but there is some motion blur.

It functioned normally for about five minutes-then the sound went to a garbled mess, then the sound went all together. I turned everything off to reset and turned back on-then I could not change the channels or complete any other command to the box. Sean had left his number, so on Thursday morning I called and got his recording stating that he worked 8 to I could leave a message or contact technical support. I then got on the phone with technical support that walked me through various trouble shooting functions.

I then had to reboot and was advised that it would take up to 30 minutes and that they would call me back. At this point I had to go to work- so I told them I would call back if it was not working. As I left for work the TV came back on-all of the problems were still there.

When I got to work I called the help number again and explained the problem was not resolved-more troubleshooting was suggested- I advised that I was at work, and that obviously there is a problem with connection since I have not had uninterrupted U-Verse since the install. He arrived- my wife and I were having a dinner party- I asked Mark to let me know if he needed anything and to feel free to move around as needed.

On his departure he asked that we call him the next morning if there were problems. Mark, being the professional that he is, actually left a message on Sunday morning asking if all was well.

I called back in the afternoon and explained that it appeared more problems were occurring. I actually had to unplug the box in the bedroom to change channels. Sunday afternoon I meet Mr. He apologizes and states that on Monday morning he will use his contacts to get this resolved. I tell him of my frustration, but further explain all I am looking for is excellent customer service to resolve my issues. I am told that he will contact the local technician manager and ensure that the top guy is sent to resolve the issues.

As Promised the next technician Noel arrives on Tuesday at —oh wait a little late. I explain the problems. He tests the internet and tells me I am getting the basic 2 meg which I am paying for. I let him know that I was promised it would be faster than my roadrunner with Time Warner. I ask him about certain channels I am not getting, that I had specifically asked for-he tells me that I do not have that plan- I explain to him that one particular channel was asked for-he states not on this plan.

After about 10 minutes Noel explains that there is some sort of feed problem from the box on the street- sounding familiar? I told Noel I needed to get to work soon, but my best friend would be here all day. He asked when I was leaving-I told him about an hour and a half- he told me that is how long it would take him to troubleshoot the wires.

Two hours later I have not heard from him I drive around the neighborhood to see if a truck is around there is not one. I call my friend at 4 PM to see if Noel had returned-he never did. At PM I receive a call from a supervisor asking how many blue tooth devices are being used with the modem- I ask if anything is resolved, I am told no—- no more contact. She asks me for the names of the technicians and their manager-I give those to her-she is very professional and tells me that she has contacted the Manager of the Manager for the technicians and that I would be getting a call from this person and a technician, she also tells me she will personally call me back to follow up in the afternoon.

She states that she understands that I have no faith in ATT at this point but she will call me back- She never calls back-one of her peers calls back 8.

I receive a call on behalf of Tina at 6 PM- The gentlemen explains to me that Tina asked him to follow up to ensure I had been contacted by a technician and a manager- due to my cynicism at this point- I ask if you were betting which way would you go- He said it could go either way- I tell him of course not—.

I have been fighting this company for 6 months over them not giving me my package rates that I signed up for which I have documents to prove my order I began my calls 1 month after my service began and was promised it would be corrected, which I was told could take a month our so.

Which i regretfully paid. Now May And no corrections have been made and again they need to do another investigation. I have spent about 10 hours on the phone with many agents, I have been hung up on at least 6 times. They have confirmed there investigation showed that I have not receive the promotional rates that I should have.

How does that work, you screw up my account and you make me pay for it? I think not. Even The billing Manager said he was unable to correct The Account. Avoid like the plague. I oversee Service Providers and the customer service they provide and I have heard some terrible stories. This Company tops the cake! The appointment was scheduled and the tech arrived on time He installed all of the required equipment to include phone, internet and tv When he asked me about the alarm system, he advised me to call ADT and do a test.

After the test failed he was on the phone with them for over 30 min and solved the problem. Even the ATT store customer service rep was not aware. If they change out our DVR box it will be the 4th box in 1 year!! The main box in the front room will suddenly freeze up which causes other TVs throughout the house to lose the ability to fast forward, backup or pause. Further, when they change the box you lose anything previously recorded. Giants perfect game of June 23, Once the gateway is set up, just open your web browser to begin the registration process.

Your new router will trigger the site for registration the first time you visit. Deciding between the two is fairly easy. Just ask yourself this: if something comes up, are you okay troubleshooting it yourself? And if something goes wrong during the installation, they can troubleshoot the problem and take care of it right then and there. Keep in mind that depending on what work needs to be done, appointments can take up to four hours if you need lines installed, for example. Here are the basics:.

The all-in-one gateway is a nice touch—no need for a separate modem and router. This is a nice touch, especially since many Internet Service Providers ISPs charge an extra monthly fee for the necessary equipment. The main reason to bring your own router is if you have a special circumstance, like a particularly large home that requires more range.

That said, a mesh network might be a better option.